Birmingham Airparks Services reviews

AVOID THIS PLACE Arrived back from our holiday at 5am after a lengthy travel to find our front windscreen has been cracked whilst in Airparks possession. Airparks taking no responsibility and we have been dealt with in a very unprofessional matter. Why should we claim on our insurance policy for the windscreen crack when we left our car in the capable hands of airparks to be securely parked. We have used this car park 7 times in the past but definitely WILL NOT AGAIN
May 22, 2019

First time using Airparks as was offered discount for NHS staff. I found the staff very friendly, but I found the whole process long and a lot of waiting around. I was under the Impression that buses run every 15 minutes, therefore thinking that I would check in and get on the bus and go straight to the airport. Reality was, I sat on the bus for 25 minutes waiting until everyone had checked in and parked, then another 15 mins to the airport. I understand they probably want the bus to be as full as possible but maybe it needs to mentioned? Upon return, my flight was very late, and it was wet and cold. I waited 45 minutes for the bus, again I feel they wait for a lot of flights to come then send the bus. If your flight is in first, like mine then be prepared to wait for it. My flight arrived at 11.45 and I finally arrived at my car at 1.30am. Not the every 15 minute service as advertised. The price was good, the staff were friendly enough, and the process of checking in and out is simple enough. Me personally there was far too much waiting around which I don’t like, especially on a late flight home. Unfortunately i won’t be using the service again. If you don’t mind the hanging around, then it’s a great service.
May 4, 2019

The arrival to Airparks was simple and the staff was helpful getting us checked in, however I was so disappointed with the lack of support the staff was on the return. No empathy towards the elderly who clearly didn’t understand how to retrieve their car keys, to the point where I had to help one elderly gentleman myself. Just because the staff do this day in day out, doesn’t mean they should get so frustrated with people who haven’t used the machine before. Customer service at its worst and there was no need for rudeness. A suggestion would also be to make the colour system more transparent when collecting your keys or make a greater emphasis on this when checking in.
April 10, 2019

Great Service. Car was left there for almost 3 weeks and brakes were locked. We asked for help and a guy called 'Rom' came. He was really helpful and managed to resolve the issue. A really nice guy, thank you for the great customer service!
January 16, 2019

Simple drop off, efficient and quick process. Picking car back up easy too. Bus journey between car park and airport was straight-forward
November 8, 2018